A Remote Monitoring and Management (RMM) system is a platform for remotely managing PCs, servers, and mobile devices.
An RMM agent is a small piece of software, you'll need to install on your customers' computers in order to monitor, operate, and manage them remotely. Once installed, this agent will send data about the machine's hardware, software, events, performance, drives, discs, etc. Your support team can see, and use this information by using the RMM web portal or RMM control center.
It is typically used by mid-to-larger companies to control their PCs, or by IT companies that wish to become managed service providers. One of the primary advantages of RMM software is that you may promptly resolve problems from the backend while the computer user is unaware that anything has changed.
What can you expect from RMM software?
A good RMM system will give you a lot of tools to choose from when it comes to managing your networks. Among these things are:
Monitoring endpoints remotely: It’s one of the core features of any RMM software in the industry. A good RMM offers a solid monitoring system that covers all the aspects of monitoring a computer system. ConnectWise Automate, Kaseya VSA, and Ninja RMM are examples of tools that provide mind-blowing monitoring capabilities out of the box. All of the aforementioned RMM software are sophisticated and require a lot of skill to administer; therefore, It is recommended you should hire a professional RMM Consultant to handle them during the initial phase of onboarding them into your IT company.
Auto-healing issues on endpoints: RMM software like ConnectWise Automate or Kaseya VSA offers a robust scripting engine to auto-heal most of the problems that the RMM monitoring system detects. Almost every RMM software supports scripting, although some need you to develop PowerShell scripts alone.
Endpoint Management: Your RMM administrator can configure your RMM to monitor the majority of changes occurring on endpoints, including pending reboots, pending Windows updates, updates requiring interaction, recently installed software, recent changes in services, processes, events, discs, drives, folders, and files. Using RMM, line-of-business applications can also be tracked or branded. Your RMM may apply required GPO and local security policies to endpoints, manage backups and antivirus software, etc.
Managed Antivirus Management: Modern RMM software can automatically find antivirus software installed on endpoints and manage them remotely, such as installing, uninstalling, removing threats, updating antivirus software, setting up exclusion and inclusion policies, etc. Some RMMs let you change their AV detection policies if they don't find antivirus software on an endpoint by default. Some antivirus vendors have made plugins for RMM so that antivirus can be managed right from the RMM web portal/control center. Most companies that sell RMM also sell antivirus software that is built into the RMM.
RMM Reporting: All vendors put a lot of effort into making their RMM reports useful, flexible, and easy to brand. You don't have to run PowerShell, Vbscript, or Shell scripts on each machine to get reports about the system when you use RMM. Your RMM may have performance reports, disc usage reports, client summary reports, computer summary reports, antivirus reports, patch reports, compliance reports, and standard reports. You can also hire a skilled RMM administrator to make sure you get reports that fit your needs.
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