GET THE MOST OUT OF YOUR RMM SUITE WITH THE HELP OF OUR REMOTE MONITORING & MANAGEMENT CONSULTING SERVICE
Stop assuming that your RMM is assisting you in improving your MSP.
Invest on our Monthly RMM Consulting service and you can relax knowing that both your clients and you are getting what you paid for!
CONNECTWISE CONSULTING:
In order to help the MSP achieve its business goals, StarDawnIT provides a full-service ConnectWise Automate consulting that enables maintenance and setup of your tool according to best practises from beginning to end.
We will handle all of your ConnectWise Automate, Manage, and Control needs.
CONNECTWISE AUTOMATE:
StarDawnIT provides a full-service ConnectWise Automate consulting that enables maintenance and setup of your tool according to best practises from beginning to end.
Your Automate server will be Setup, migrated, upgraded, and maintained by us. We continue by helping you with networking to make sure Automate is consistently functioning.
Our experts will perform a performance evaluation on your Automate server once every week.
If we find something unexpected, we'll let you know right away and apply the fixed accordingly.
We will examine Automate logs, MYSQL, database backup, and issue items on a frequent basis to maintain it operating twenty-four hours a day, seven days a week.
Additionally, our specialists may assist you with monitor setup adjustments, alert noise reduction, and any other Labtech customizations your company may require.
CONNECTWISE MANAGE:
We will assist you with ConnectWise Manage Installation, Migration, Upgrade, And Update.
With order to ensure that clients, contacts, tickets, and assets are synchronised between the two platforms, we will assist you in integrating CW Automate with CW Manage.
We also assist you with setting up the client portals, email connectors, email templates, workflow rules, connection with Automate and ScreenConnect, service boards, SLAs, statuses, kinds, and subtypes.
CONNECTWISE CONTROL (SCREENCONNECT):
We will handle the installation, migration, upgrade/update, backup, and restore of the ScreenConnect server.
- Without charging you extra, we will manage your managed instance. We will take care of all of your continuing needs, such as setting up MFA, adding users, installing plugins, giving users permissions, etc.
CUSTOMIZATION AND AUTOMATION OF SERVICE PLANS
If implemented properly, ConnectWise Automate customize and automate your service plans. When you work with us, you are freed from the trouble of being referred to as that way!
Simply request a new SLA if a client wants one, and one will be made!
In a single conversation, we will fully understand all of your service plans and offerings, and set up the automate accordingly so that the right customers get the right services.
We will also make sure that the tickets for the jobs that Automate have proper time entries.
Frequently Asked Questions
What is the process for this RMM consulting service, and will I get an engineer?
StarDawnIT offers a solutions-based method for managing, automating, and optimising your RMM. You will get a whole team through this service that functions as an extension of your own to help you concentrate on expanding your business.
Do you offer the RMM to us?
No, we integrate with your internal tools and work behind the scenes with them.
This programme is for whom?
Although we primarily work with MSPs, we will collaborate with anyone who wants to get more from their RMM.
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